文档介绍：《饭店英语》
Hotel
English
Hotel English
Unit One
Room Reservation
Room Reservation
I Discovering Language
I’m sorry .
Which sound?
/f/ or /v/?
/s/ or /z/?
发音方法
I. Discovering Language
Which sound can you hear?
1. /f/ or /v/? have to
① Do I have to go?
② She doesn’t have to park there.
③ We have to turn here.
④ They have to use the car park.
Read and Explore
/f/
or
/v/
phone
violin
发音方法
2. /s/ or /z/? has to
① She has to move her car.
② He has to do his job.
③ She has to shop now.
④ There has to be a rule.
Read and Explore
/s/
or
/z/
snake
zebra
Room Reservation
II Introduction
Words Reference
Introduction
Word Reference:
the Front Desk 前台 the Reception 接待处
peak season 旺季 slack season 淡季
earnest n. 定金 notification ,告知
Sales Department 销售部 confirmation n. 确认
tendency n. 趋势,趋向 convenience n. 方便,便利
Room Reservation Department 客房预订部
Hotel is an important part in the whole process of business and leisure travel, while the room reservation is usually the first connection between guests and the hotel.
Introduction
Room reservations can be made face to face over the phone, by guests themselves or a third party. Letters, which used to be a popular way to make reservations, are now out of date, and are being gradually replaced by some prompter ways, like e-mails or faxes, which are considered much more secure.
Room reservations are usually operated by the Front Desk (the reception), the Room Reservation Department or Sales Department. Guests can choose what they need or favor, and should be informed of the price, standard, the floor, the window view, etc. Price is relatively higher in the peak season and discount is usually found in the slack season.
$999 per night?I can’t believe it.
Good morning,Can I help you…