文档介绍：《饭店英语》
Hotel
English
Hotel English
Unit Five
Check out
Check out
I Discovering Language
Which sound?
[n] [η]
[z] [ð]
I. Discovering Language
Do you always mix them?
Read and Explore
[n]
[η]
[z]
[ð]
thin
thing
bays
bathes
win
wing
breeze
breathe
ran
rang
cheese
clothes
sin
sing
close
clothesbag
ban
bang
Read the sentences slowly, and pay attention to the differences between the two pairs of consonants.
1) Bingo, you are the winner of the singing contest.
2) Let’s enjoy the breeze of spring, breathe the fresh air,
sing and dance in the outstanding world.
3) My mother brings me this cheese, and I want to
share it with all my friends.
Read and Explore
Check out
II Introduction
Words Reference
Introduction
Word Reference:
depart v. 离开,启程;a. 逝世的 appreciate ,赏识
efficient a. 有效率的,能干的 stress ;n. 强调,压力
apt a. 有…倾向的,灵巧的 attitude n. 态度,看法
inquire v. 询问,查究 incur
laundry n. 洗衣店,洗熨 hereafter ,从此以后
As we all know, checking out for guests is the most important duty that the front cashier has. Departing guests especially appreciate efficient check-out procedures. The cashier’s station is where the guests go to check out and settle their bills.
Introduction
Thus the cashiers are the last members in the front office e into direct contact with the guests. As has been repeatedly stressed, first and last impression carries the most weight. The last is probably even more important. That is the impression the guests carry home and is most apt to remember. It probably affects their attitude in later discussing the service and facilities of the hotel with their friends and business associates, and may decide whether they e to the hotel again or not.
A pleasant greeting when the e to settle their bills is necessary. The effect of fast and efficient service in checking them out and a cordial farewell are obvious. When handling check-out, the cashiers are trained to inquire about every recent charge, which may be unrecorded.