文档介绍：Introduction
Nature of Services Revisited
Operations Strategies for Services
Types of Service Operations
Scheduling Challenges in Services
Scheduling Quasi-Manufacturing Service Operations
Product-Focused Operations
Process-Focused Operations
Work-Shift Scheduling in Service Operations
Scheduling Customer-as-Participant Service Operations
Nature of These Operations
Waiting Lines in Service Operations
Scheduling Customer-as-Product Service Operations
Nature of These Operations
puter Simulation in Service Operations
EMPLOYEE SCHEDULING AT TEXAS GROCERY
The Texas Grocery store is located in northwest Houston, Texas. The store employs a total of 235 personnel to provide 24-hour service to its customers. The store is plete superstore with departments ranging from bakery goods to pharmacy to nonfood items. There are personnel associates for operating cash registers at checkout counters, sacking groceries, stocking shelves, driving fork lift trucks in the warehouse, counting inventories, ordering stock, dispensing pharmaceuticals, greeting customers, carrying out customers' purchases, cleaning, maintenance, managing departments, accounting, working on special projects, baking, and other duties
Scheduling of personnel to work shifts during the week plicated by two main factors: nonuniform demand and employee preferences. The volume of customer traffic is not uniform. Demand varies by day of the week, hour of the day, and even day of the month, with the days leading up to holidays being particularly busy. Demand tends to be heaviest on Friday, Saturday, and Sunday and lightest on Wednesday, the hours around 8:00 . and 4:00 . lend to be heaviest during the week, and midmorning, around lunchtime, and early evening tend to be heaviest on weekends.
(1) Each employee shall work five 8-hour shifts during each week.
(2) Each employee shall have two consecutive days off during each week.
(3) Each employee shall rotate from day to evening to night shifts on a monthly basi