文档介绍：Total Quality
Leadership:
A Primer
Archester Houston, .
Steven L. Dockstader, .
Department of the Navy
Total Quality Leadership Office
About the TQLO
The mission of the Department of the Navy (DON) Total Quality
Leadership Office (TQLO), is to assist the DON leaders in their
quality-focused improvement efforts. The TQLO also provides techni-
cal advice anizations inside and outside government. The TQLO
has responsibilities in six key areas: Total Quality
Information munication
The TQLO educates the DON about TQL policies and initiatives
through the TQLeader and through articles and presentations at Leadership:
conferences. It has developed an electronic bulletin board and an
site to munication.
Assessment
Systems are needed to assess and enhance TQL implementation A Primer
in the DON. The TQLO designs and develops feedback mecha-
nisms in support of mission plishment. It also develops
new approaches to anizational effectiveness.
Consultant Services
TQLO members provide technical advice to the Under Secretary
of the Navy and other senior DON leaders on the application of
TQL principles and methods within the DON and on strategic
planning. Advice may also take the form of mendations on
implementing new laws, such as the Government Performance
and Results Act, as well as on related initiatives.
Education and Training
The TQLO is responsible for ensuring the technical accuracy of
the DON TQL curriculum. Having overseen the design and Archester Houston, .
development of the courses, the staff now advises on the integra-
tion of TQL material into training pipelines. The TQLO continues Steven L. Dockstader, .
to publish handbooks and other materials anizational
change and to design new courses.
Networking Liaison Department of the Navy
The TQLO has much to share with anizations, govern- Total Quality Leadership Office
ment and private, and much to learn from them. Staff members
participat