李晓红-酒店英语综合教程（第二版）Unit 6 Operator.ppt

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ComprehensiveHotelEnglish
Unit6
,’svoice,thewaytheoperatorspeaks,andhowwelltheoperatorunderstandscallers’needsdecideswhethercallerswanttofurthercommunicatewiththehotel,hanguporcallsomeotherhotels.
Unit6
Dealingwitheveryphonecallquickly,politelyandaccurately
ProvidingservicessuchasIDD,takingmessages,wake-up,andconsulting
Beingfamiliarwiththedistrictcodesofmajorcities,thephonenumbersofmajorhotels,thephonenumbersofhotelgeneralmanagersanddivisionmanagers
Beingfamiliarwithcommonly-usedlocaltelephonenumbers
Recordingeveryinternationalphonecall,figuringoutthepersontopayandcorrespondingamount
Unit6
Dialogue1TakingMessages
Dialogue2AnOverseasCall
O:BeijingHotel,canIhelpyou?
G:Yes,,please?
O:Certainly,?
(Oneminutelater.)
O:Hello,’?
G:’mgoingtocallonherthiseveningatabout9:30.
O:MayIhaveyourname?
G:Yes,it’s4.
O:Wouldyouliketogivemeyourtelephonenumber,soshecan5ifnecessary?
G:Yes,.
O:’ll7shegetsthemessage.
G:.
O:Bye.
Unit6
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
TakingMessagesO:Operator G:Guest
Listeningmenu
putmethrough
Room1207
leaveamessage
TomLee
ringyouback
86090915
makesure
O:?
C:,please?
O:WhoshallIsayiscalling,please?
C:’sS-I-N-G-’saboutthe2ofthealarm.
O:Couldyouholdonforoneminute,please,?I’ll3.
C:Thankyou.
O:Hello,?I’,please?
C:?
O:Ofcourse,,please?
C:It’s4.
O:,.
C:.
O:Goodbye,.
Unit6
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
AnOverseasCallO:Operator G:Guest
Maintenancesection
rewiring
putyouthrough
2360215
returnyourcallwhen
hecomesin
Listeningmenu
response应答
callon拜访
ringback回电
message留言
morningcall叫醒服务
IDDcall国际直拨
minimumcharge最低费用
emergency紧急
dial拨号
countrycode国家代码
contact联系
Unit6
,please,sir?
,madame?
,please.
Unit6
Askingsomeonetowait
,please?
,please?
?
Internationalcall
Makingaconnection
’llputyouthrough.
’mputtingyouthroughnow.
’rethrough.
?
,please,sir?
,please?
Unit6
Askingforacaller’sdetails
’sname,please?
’sroomnumber,please?
Askingforaguest’sdetails
Explainingthatsomeoneisnotin
’.
’mafraidthere’snoresponse.
,buthewasout.
,please?
?
?
Unit6
Offeringtotakeamessage
Promising
Wake-upcalls
’,sir.
’llmakesurehegetsthemessage.
’.
.
?
?