文档介绍：Chap. 13 Conflict & negotiation
§ Conflict A process that begins when one party perceives that another party has negatively affected,sth. That the 1st party cares about perceived;opposition or patibility;interaction cross over
in conflict thought
The traditional view--the belief that all conflict is harmful & must be avoided
human relations view--the belief that conflict is a natural & inevitable e in any group
interactionist view--the belief that conflict is not only a positive force in a group but absolutely necessary for a group to perform effectively
2. Functional vs. Dysfunctional conflict
Conflict that supports the goals of the group & improve its performance
Conflict that group performance
conflict process (1)Potential opposition or patibility
Causes(sources)-- presence of necessary condition creating opportunities for conflict to munication--semantic difficulties(training, selective perception, inadequate information) , insufficient exchange of information(mu., noise in channel(filter,different)
structure--size (tenure),specialization,jurisdiction ambiguity,diverse function goals,much participation
personal variables--authoritarian & dogmatic,low esteem;differing value systems(prejudice,evaluation)
conflict process (2)Cognition & personalization
Perceived conflict--awareness by 1 or more parties of the existence of antecedent conditions creating opportunities for conflict to arise
felt conflict-emotional involvement in a conflict creating anxiety,tenseness,frustration,or hostility(personalized)
important stage in the process:sense making--delineate the set of possible settlement.
Emotion play a major role in shaping perception.
conflict process (3)intentions
Decisions to act in a given way in a conflict episode
primary conflict-handling intentions:2 dimensions cooperativeness,assertiveness--the degree to which 1 party attempt to meet one’s own peting (uncooperative,assertive)
collaborating(cooperative,assertive)