文档介绍：SHERATON SHENYANG LIDO HOTEL
沈阳丽都喜来登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Leads Management
任务: 订房线索管理
Code序号: OH-SM-RM-S002
Objectives: At the end of this session, each trainee will be able to ensure that
Information could result in additional revenues for sister properties is made
available.
目的: 课程结束后,每个学员将能够尽可能的利用订房线索为其他集团酒店
增加收入。
Standard: See attachment
标准: 附标准和程序
Resources: Whiteboard / TEAMHOT Form, LCD, Flipchart
培训器材: 白板,集团联合销售线索表格, LCD,翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Explanation
Content
解释内容
Demonstration
With LCD
用LCD展示
LCD
This session should be divided two parts:
课程将分为两部分
What is leads management? 什么是订房线索管理?
How do we handle it? 如何去做?
Explain the standard of leads management
(All the S&P will be written on the Flipchart 1)
逐条解释订房线索管理的标准?
( 所有的标准将事先写在翻转展示板上)
Showing starwood Global Distribution System and Central Reservation Office reservation system.
展示仕达屋集团全球销售网络系统和全球预订中心的预订系统。
Answer: GDS / StarLink / CMD / GSO / CSC
Increase hotel revenue and business, also can make more incentive for every sales associate.
增加酒店收入和生意,并且每个销售部员工可以从中获得更多的奖励。
Second Part:
5 minutes
20 minutes
15 minutes
20 minutes
Practice
练习
Summary
总结
Leads Management handling:操作订房线索管理
Out-bound leads: 向外发订房线索
Pay attention for ing leads
ing leads: 收到的订房线索
How to handing ing leads and procedur