文档介绍：SHERATON SHENYANG LIDO HOTEL
沈阳丽都喜来登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Standard Forms
任务: 标准表格
Code序号: OH-SM-RM-A003
Objectives: At the end of this session, each trainee will be able to ensure business
arrangements are properly documented and special arrangement are
submitted for approval in an efficient manner.
目的: 课程结束后,每个学员将确保能够对所有商务活动安排进行文字处理
特殊情况要提交上级批准。
Standard: Follow up S& P
标准: 参照标准和程序
Resources: LCD, Standards form example, Flipchart, Whiteboard
培训器材: LCD,标准表格样本,翻转展示板,白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Question
提问
Introduction
And explanation F/C
介绍和解释
Lecture use LCD
运用LCD讲解
Does any one know which kind of form will be used in sales department?
谁知道在销售部将用到那些表格?F/C (1)
FIT Bookings 散客预订单
Group Bookings 团队预订单
Loss Business report 丢失生意报告
Request for function space 多功能厅使用单
VIP Reservation Request 贵宾申请表
Complimentary/ Upgrade Request 免费房及升级申请表
Special Room amenities/set-up Request 特殊房间用品及摆放申请表
Contract/Special Rate Authorization
合同及特殊价格协议书
Sales Call Report 销售报告
Entertainment Request Form 宴请申请单
Expense Account Form 费用报销单
Art Work Job Request 美工工作单
Show steps on prepared LCD, explain reason for each step, ask trainees ment and question on each step.
将所有程序的主要内容逐条讲解,在讲解过程中要不时请学员发表建议并提问。
15 minutes
15 minutes
Buzz group
分组讨论
Practice
练习
Summary
总结
Note:
Different types of forms will be used to serv