文档介绍：SHERATON SHENYANG LIDO HOTEL
沈阳丽都喜来登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task : Group Handling
题目: 团队接待
Code 序号: OH-SM-RM-D101
Objectives: At the end of this session, each trainee will be able to ensure a highly
Focused approach to handle the group and achieve the market target.
目的: 课程结束后,每个学员将能够学到高度集中接待团队的方法,确保
目标市场的实现。
Standard:The sales associate will handle and process all group and co-ordinate
with other departments. Group booking will be handled efficiently and
accurately to ensure smooth operation for all departments conceded.
Special benefits are to be considered to be given to the tour guide if
necessary. The sales associate will inform all departments concerned of
revision on group bookings.
标准: 每一位销售部员工将能够处理和协调团队接待,团队的预订必须有效
和准确,以确保各部门接待顺利,如果有必要团队的领队将给予特殊
的关照,关系到团队预订修改问题销售部员工必须及时通知有关部门。
Resources: LCD, Group Booking Form, Head Projector, White Board
培训器材: LCD,团队预订单,幻灯机,白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Ice Break
打破僵局
Introduction
介绍
Lecture
讲解
Ask one question: 提问
How will we handling the group reservation?
我们如何处理团队预订?
我们将获得什么
The correct use of group booking form will result in high efficiency and convenient for group handling.
清楚填写团队预订单,高效快速接待团队。
First, when we received a group reservation fax, what will we do?( ask trainees)
首先,当我们收到一份团队预订单时,我们该如何去做? ( 提问学员)
2 minutes
5 minutes
15 minutes