文档介绍：售后服务实施方案书
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang dardize internal management, improve staff quality. Adhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
C. 将《机顶盒售后服务处理单》交部门负责人审批后存档。
来电来函处理程序：
服务人员按来电的时间顺序填写来电、来函处理记录；
明确答复和及时处理用户的来电、来函，并记录；
来电情况不明的应了解清楚具体情况后再及时处理；
三包件使用程序
服务人员根据实际情况提出处理意见，并开出备用件领料单，领导批准后领取备用件。
为用户更换备用件后，服务人员填写《机顶盒售后服务处理单》，经用户签字及部门负责人同意后，连同旧件作为备用件销帐。
备用件管理程序：
仓库内备用件做到规格清、数量清、质量清，并摆放整齐、帐物一致。
仓库在接收备用件时，填写备用件接收单（一式二份）入库登帐。
领来的备用件，根据票据入库，报销后换回的新材料登帐入库。
备用件库根据备用件领料单发放备用件，并根据《机顶盒售后服务处理单》和末用件（旧件）销帐。
以月为单位及时处理更换后的旧件。
，无故障的翻新入良品库，故障品无能力分析故障原因的则入不良品库及时返回其厂家，